ChickChime Support
We’re here to help / 我们很乐意为你提供帮助
Contact / 联系我们
Email us with your device model, system version, ChickChime version, and a description of the issue. Please do not attach private audio or video unless we specifically ask for it.
请在邮件中提供设备型号、系统版本、ChickChime 版本和问题描述。除非我们明确要求，否则请勿发送私人音频或视频。
Alarm did not sound / 闹钟没有响
English: Open Settings → Notifications → ChickChime and enable notifications and sounds. Check the device volume, Silent Mode, Focus settings, and that the alarm is enabled. Create a test alarm one or two minutes ahead. System settings and device state can affect notification delivery.
中文：打开“设置 → 通知 → ChickChime”，允许通知和声音；检查设备音量、静音模式、专注模式，并确认闹钟已开启。建议先设置一个 1–2 分钟后的测试闹钟。系统设置和设备状态可能影响通知送达。
Imported sound issues / 导入铃声问题
English: The Premium Sound Pack is required. ChickChime supports audio and video files that Apple’s media frameworks can read. Video must contain an audio track. Sounds longer than 30 seconds are trimmed to the first 30 seconds for notification compatibility.
中文：导入功能需要先解锁“高级铃声包”。ChickChime 支持 Apple 媒体框架能够读取的音频和视频格式，视频必须包含音轨。为符合通知铃声要求，超过 30 秒的内容会截取开头 30 秒。
Restore a purchase / 恢复购买
English: Open an alarm, tap a locked sound or the import option, then choose Restore Purchases. Use the same Apple Account that made the original purchase. The Premium Sound Pack is a one-time, non-consumable purchase.
中文：打开一个闹钟，点击锁定铃声或导入入口，然后选择“恢复购买”。请使用原来购买时的同一个 Apple 账户。“高级铃声包”是一次性非消耗型购买，不会自动续费。
Apple Watch / Apple Watch 问题
English: Keep the iPhone and Apple Watch paired and ensure the companion app is installed. Open ChickChime on both devices after editing alarms to allow synchronization. Watch notification behavior may also depend on Apple’s notification routing.
中文：请保持 iPhone 与 Apple Watch 已配对，并确认手表端 App 已安装。修改闹钟后可分别打开两端 ChickChime 以完成同步。手表提醒还会受到 Apple 通知转发规则影响。
ChickChime is not intended for emergencies or safety-critical use. / ChickChime 不适用于紧急情况或安全关键用途。